Our Return Policy
How It Works
Complete the return process on our website and then proceed to ship it back to us. Items must be sent back to LIPS within 10 days of the customer having received the package. Please keep your return package tracking. We can only issue credit for packages if customer provides tracking information showing delivered to our address. All original shipping fees are non-refundable. All shipping costs is customer responsible. Absolutely no refunds will be given. Exchanged or store credit only. Return items must be unworn and unwashed (free of any stains from makeup, deodorant, or worn) with all LIPS tags attached. Defective items must be reported within 24 hours of receiving package. If not reported within that time frame, we can not issue credit. If you received an incorrect item, please contact us within 24 hours of receiving your package. Please allow 10-15 business days to process your store credit. We understand itʼs very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you will be issued a store credit in the form of a gift card via email. Store credit covers original purchasing price and tax fees.